Customer Support intern

Περιγραφή Θέσης/εων Πρακτικής Άσκησης:

Job description
Ferryhopper is an equal opportunity employer that welcomes diversity and is committed to inclusion in the workplace. We do not accept discrimination and harassment of any kind. This policy applies to all employment practices within our company!
The company
Ferryhopper is revolutionizing online ferry booking, aiming to change the way people travel by ferry. We are collaborating with more than 80 major ferry companies across 22 countries, bringing a fresh and seamless ferry booking experience. We always strive to cater to the needs of all travelers and keep improving our services.

The Role
Selling ferry tickets creates a whole host of questions from our customers, and we pride ourselves on the highest level of customer support in the market. Last year our customer support team interacted in over 41.000 different conversations with different customers; keeping all of them satisfied is no small task, but if you feel up to it, we want to hear from you! We are looking for a customer support intern to join our fast-growing team in Athens.
The successful intern will be responsible to help in handling customers’ requests and maintain an excellent tailor-made customer experience.

Main Responsibilities
Receive & process incoming calls & emails
Handle general requests in several communication channels
Execute ferry tickets cancellations, rebookings, and other inquiries
Handle force majeure such as strikes or extreme weather events, bulk changes
Communicate with Ferry operators and partners
Reporting of technical issues internally

Job requirements

Excellent communication in English and Greek
Familiar working with apps and new technologies / Computer literacy
Student in Tourism/ Business Administration or any quantitative subject
Dedication to going above and beyond to solve customers' problems
Self-motivated, strong time-management and problem-solving skills
A relentless team player, willing to share ideas and help other team members

It will be great to have
Extra foreign language FR/IT/SP, DE
Previous experience in OTAs

Our team is our number one priority; we try to offer an amazing work environment. This includes:

Competitive compensation package
Equipment of your choice
Training and educational budget throughout the year
Work in a collaborative and dynamic environment
Great office space at the heart of Athens with fresh fruit and vegetables always available :)
Growth opportunities

Θέσεις Πρακτικής Άσκησης: Περισσότερα από 20 άτομα
Τελειόφοιτοι/Πτυχιούχοι: Πανεπιστημίου/ΤΕΙ/ΙΕΚ
Επωνυμία Εταιρείας: Ferryhopper SA
Αποστολή Βιογραφικών στο παρακάτω e-mail/website: [email protected]
Πως να κάνεις αίτηση για αυτή τη θέση: Στείλτε το βιογραφικό σας πατώντας στην καρτέλα "Αποστολή βιογραφικού".

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